Tim, Technology, and Teamwork

When I learned about the position of Technology *VISTA at Generations Incorporated my initial reaction was that this year of service would be a great opportunity to do some hands on learning. My first day on the job our shared file server was not connecting properly and I was reminded of the oldest computer lesson: if you don’t know what to do, try a good ‘ole fashion restart. Right out of the gate I began troubleshooting a myriad of technology issues. I am into my fourth week of service and have already learned an incredible amount about the servers, database, website and Generations Incorporated’s programs.

As the Technology *VISTA I was afraid that my role in the office might fly under the radar, that a lot of the work I do over the next 11 months will mostly go unnoticed by the older adults and young people who are served by Generations Incorporated. However, I couldn’t have been more wrong. The most important thing that I have learned here is how Generations Incorporated functions as family. The staff and volunteers are excellent at making everyone feel a part of the team. I felt my own role in that team solidify pretty early on when my fellow *VISTAs and other staff members began to rely on me for tech support.  It’s these instances that are the greatest reminder of how my role supports Generations Incorporated’s programs in a fundamental way.

By the end of my year I hope to have made some changes that are at least noticeable to the staff and volunteers that work in the office. Close to the top of my to-do list is the expansion of our database, which I am taking some serious time to learn.  I have also begun investigating services that will put our shared folders and documents into the cloud, easing accessibility to documents and integrating new tools for collaboration.  In the less distant future I will be providing the technology training to the incoming AmeriCorps State members. My goal will be to introduce them to their new email accounts and the office technology, and to welcome them to the team at Generations Incorporated!

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